We collect "Personal Information" and "Non-Personal Information."
Personal Information is information that can be used to personally identify you, for example your name, phone number, and e-mail address.
Non-Personal Information is information that cannot be used to personally identify you, for example, anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. We collect Personal and Non-Personal Information from you at several different points, including but not limited to the following:
We may use Personal Information that we collect about you to:
We may, and you authorize us to, transfer your Personal Information to any of our affiliates for the purpose of processing or storage. Additionally, we may, and you authorize us to transfer your Personal Information to the extent that:
We will retain any Personal Information and Non-Personal Information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use any Personal Information and Non-Personal Information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Services, you acknowledge that you understand and agree to assume these risks.
If your Personal Information changes, or if you no longer desire to use the Services, you can correct, update, or delete inaccuracies by making the change within your profile by contacting us at email@example.com.
Reasonable access to your Personal Information may be provided at no cost upon request made to firstname.lastname@example.org. If access cannot be provided within the time frame requested, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
If applicable, you can turn off and on location information within your profile settings section of the app. If you wish to stop receiving notifications through the app, you may change the settings for the app and/or your device.
Because of the nature of our business, our Services is not designed to appeal to children under 13 years of age. We do not knowingly attempt to solicit or receive any information from children.
Our Company does not currently respond to browser "Do Not Track" (DNT) signals or other mechanisms. Third parties may collect Personal Information about your online activities over time and across websites when you visit our website or use our Services.
If you are a California resident, California Civil Code Section 1798.83 permits you to request certain information regarding our disclosure of Personal Information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us by sending an e-mail to email@example.com.
If you are a California resident under the age of 18, and a registered user of any website where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an e-mail with a detailed description of the specific content or information to firstname.lastname@example.org. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
Cookies. In an effort to improve the quality of the Services, we track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. For example, we store a persistent cookie to track the following: information you provide us by registering for an account, and information you provide us by signing up for HomeStory.
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. Before taking such steps, you should be aware that the Services may not work properly if you choose to block the placement of cookies on your computer. You will need to decide whether enabling cookies outweigh privacy concerns. To learn more about your ability to manage cookies, please consult the privacy features in your browser.
Web Beacons. Our Company and third parties may also use small pieces of code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These "web beacons" may be used to deliver cookies that conform to our Company’s cookie requirements.
Analytics Services. We use the following third-party data analytics platforms to improve our Services:
Google Analytics. We use Google Analytics to help understand how visitors interact with our websites so that the websites can be improved. You can read Google’s security and privacy policies for Google Analytics opens a new window. You can chose not to have your data used by Google Analytics by downloading Google’s opt-out browser add-on opens a new window.
Facebook Analytics. We use Facebook measuring tools to improve our advertising and measurement systems. You can view Facebook’s Data Policy at https://www.facebook.com/privacy/explanation opens a new window.
https://mixpanel.com/optout/ opens a new window.
Other. Our Company sites may use third parties to present or serve the advertisements that you may see at its web pages and to conduct research about the advertisements and web usage. This Privacy Statement does not cover any use of information that such third parties may have collected from you or the methods used by the third parties to collect that information.
This document was last updated on July 12, 2018.
*Your Home Rewards from Citizens Bank™ is offered in partnership with HomeStory Real Estate Services, a licensed real estate broker. HomeStory Real Estate Services is not affiliated with Citizens Bank, N.A. and Citizens Bank is not responsible for the program provided by HomeStory Real Estate Services. Obtaining a mortgage from Citizens Bank, N.A. is optional and not required to participate in the program offered by HomeStory Real Estate Services. The borrower may arrange for financing with any lender.
Qualifying for the reward requires utilizing a network real estate agent to complete the real estate buy and/or sell transaction. If you are currently working with a real estate agent, this is not a solicitation. A reward is not available where prohibited by state law, including Alaska, Iowa, Louisiana and Missouri. An agent commission reduction, rebate, and/or credit may be available for sellers in lieu of the reward in Mississippi, Oklahoma, and Oregon and should be discussed with the agent upon enrollment. No reward will be available for buyers in Mississippi, Oklahoma, and Oregon. Rewards in Kansas and Tennessee are required to be delivered by gift card. In Kansas the reward is set to $1,000 regardless of the sale price of the property. An agent commission reduction may be available for sellers in lieu of the reward in New Jersey and should be discussed with the agent upon enrollment. An agent rebate may be available for buyers in lieu of the reward in New Jersey and should be discussed with the agent upon enrollment.
Reward will be issued in the form of a check unless otherwise directed by state law and will be sent to the client enrolled in the program within 45 days of closing. Depending on state regulations highlighted above, reward amount is based on sale price of the home purchased and/or sold and cannot exceed $6,500 per buy or sell transaction. Real estate agent fees and commissions still apply. Short sale transactions do not qualify for the reward. Employer-sponsored relocations may preclude participation in the reward program offering.
If your property is currently listed with a REALTOR®, please disregard this notice. It is not our intention to solicit the offerings of other REALTORS®.
Reward is valid for 18 months from date of enrollment. After 18 months, you must re-enroll to be eligible for a reward.
Mortgages are offered and originated by Citizens Bank, N.A. (NMLS ID# 433960). All accounts, loans and services are subject to individual approval. Citizens does not offer FHA or VA loans in connection with the Your Home Rewards program. Offers may be withdrawn without notice.
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